Cancelling Premium
You can cancel Premium at any time. Premium is paid in advance for a month (30 days) or a year (365 days) and stays active until the end of the period you've paid for. It does not renew unless you choose to pay again.
Refunds
- If you're not happy, request a refund within 7 days of your payment and we'll refund it in full.
- If you were charged in error or charged twice, contact us and we'll refund the duplicate or incorrect charge.
- Refunds are returned to the original payment method. Timing depends on your bank or provider.
How to ask
Email central.billing.hub@gmail.com from the address on your account with your payment reference. We aim to reply within 2 business days.